Smiling Faces, Beautiful Places - A Review of Pirateland

Wednesday, October 22, 2014

Myrtle Beach, South Carolina
Want to hear a good customer service story?

Last Monday, we were getting ready to go to Pirateland Family Camping Resort in Myrtle Beach when hubby decided to sweep the pine straw off the top of our camper. He was using one of those adjustable ladders -- you know, the ones that can be configured in all sorts of ways. Well, I'm sure you guessed it by now, one of the legs collapsed.

The image below is an x-ray of my hubby's left leg. There's a broken fibula (the little lower leg bone) that's circled and a gap between his ankle and tibia (the big lower leg bone) that isn't supposed to be there. What you can't see are the detached ligaments that have to be repaired, too.

We called Pirateland on the way to the hospital. The customer service rep told us not to worry and he rescheduled us for a date in December.

Now that the smoke's cleared, we know that we won't be able to go until January -- or whenever his leg is healed. So we called the campground to reschedule/cancel yesterday. Connie (the front desk supervisor) made sure that she did everything she could for us. In addition to mailing us a voucher for the first night (usually non-refundable) and refunding the rest of the stay, she also sent a coupon for a free night and wishes for hubby's speedy recovery.

When I worked for one of the largest insurance companies in the U.S., I taught and wrote the curriculum for one of the departments. My specialty was customer service, so I know great customer service when I see it. And THAT'S great customer service! Thanks,!

For more information on Pirateland:
Facebook - Pirateland Family Camping Resort
Twitter - @PiratelandMB